very unsubstantial
"This set of flatware felt light and insubstantial even before I opened the box (I was told that many people have this reaction especially given that this set is 2+ times the cost of heavy weight Mikasa / Oneida / Wallace sets). This really feels like something you would use at a school cafeteria. It turns out that there is a definition of "heavy weight" for those who are looking for substantial flatware (you can google it for which sets are heavy weight by brand). Heavy weight comes out to 11 - 13 pounds in shipping weight for a 12-piece place setting. This Classic Rim set has a shipping weight of 8 pounds. The second star is for the customer rep at 360 who was awesome and made the return very easy with good communication and follow-up."